FAQ

How do I find the right products for me?

If you find that you are overwhelmed, indecisive, or just plain don't know, just reach out, and we can figure out what is right for you. With a few guiding questions into your yums and yucks, we can find the right products for you, whether you're more on the mild side or like to take a wild ride! Reach out for setting up a one-on-one consultation, as well as other options out there! Not sure and want to see everything? Then book a party with me!

Can I use multiple discount codes?

When it comes to using multiple discounts, I must say there are very limited times for the option to happen. The reasonis I want to give you the best deals, and most of the time I already have some really good steals. So to keep it 100% with you, I can no longer apply discounts on things that are already discounted. Discounts apply to the items specified for that discount. If you are looking for something that you have been looking at, keep an eye out because you never know what sales are going down!

How can I become a product tester?

Yasss there are so many wonderful reasons to become a product tester! Not just the fact that you are being the 1st of the 1st to try some of the brand-new items at a discount, but your honest opinion does matter because I want everyone else to know that yes, it's a go, or nah, we need to take a pass.

To do so, make sure to check out my link below and fill out the application, as there are limited spots available. Once the app has been filled out, there will be a follow-up to ensure that you are a great fit and will share your thoughts with our community!

Click this link here to go to the page to sign up and see more info!

How do subscription boes work?

1. Choose Your box.

Select the box that best fits your needs or the perfect fit for someone special.

2. Select Frequency

Choose a one-time purchase or subscribe for regular deliveries and save 10%

3. Enjoy Your Box

Receive your carefully curated box of products and indulge in luxury and confidence.

Want more information? Make sure to check out my subscription box/gift card page for more info or to sign up and treat yo'self or someone you care for!

How do I redeem a gift card?

Ok, so if you purchased or were gifted a gift card for my shop, remember it can only be used with my shop. Enter the unique gift card code at checkout of the online store. The balance will be automatically applied to the order total, including if taxes and shipping are still there. If the balance isn't enough to cover the full cost, you can use another payment method in order to complete your purchase.

What is your return policy?

I want to ensure that you are completely satisfied with your purchase, and I'm here to assist you in any way possible. If you need to make a return, it can be processed within 30 days of the purchase date.

  • All lingerie must be unworn, in its original packaging, and have all tags attached.
  • Other products must remain unopened and in their original, sealed packaging, including any original parts, cords, controls, and accessories.
  • Final Sale Items are Final Sale

Due to the intimate nature of my product line, once a product has been opened, it is deemed used, and used items cannot be returned. This policy is in place for health, safety, and peace of mind, not just for you, my valued customers, but for myself as well.

Customers are responsible for return shipping costs and should ensure that items are securely packaged to avoid damage during transit. Once the return is received and inspected, a store credit will be issued for the purchase amount. Please keep your order number handy to help the process go smoothly.

Warranties?

Warranty Information

I provide a one-year warranty on products against any manufacturing defects or material issues that may affect their functionality, starting from the date of the original purchase.

Exclusions
  • This warranty does not cover:
  • Disassembling the product or its accessories will void the warranty.
Resolution Process

If a product is determined to be defective under the warranty terms, the resolution will be processed as store credit equal to the original purchase amount rather than a replacement (if the item is no longer in stock). This store credit can be applied towards the purchase of a new product of your choice.

Important Note

If the product was purchased from another vendor's site, please contact that vendor for any warranty or exchange matters.

How do you ship, and do you ship internationally?

Domestic Shipments

Orders are dispatched using various carriers, with the most suitable option selected based on the ordered product. Delivery may be handled by United Parcel Service (UPS) or the United States Postal Service (USPS). For customers utilizing a PO Box, USPS will be the primary delivery method. Additionally, FedEx and DHL are also available.

Restricted Items

Due to federal regulations concerning hazardous materials, certain items face shipping restrictions, including aerosol products (such as Between the Sheets), items containing alcohol (like perfumes), and lithium batteries. Pure Romance collaborates closely with our shipping partner to ensure compliance with all safety regulations. These restrictions may affect order shipments in the following ways:

  • Large quantities of lithium batteries cannot be shipped together in one package; thus, orders may arrive in multiple boxes.
  • Air express shipping may be restricted by certain carriers.
  • Aerosol products and items with high alcohol content cannot be shipped via air, which means they cannot be sent express or to Alaska or Hawaii.
  • The ordering page will limit the shipping method to ground for orders containing aerosols and/or alcohol items.

International and APO/FPO Shipments

International orders are shipped via the United States Postal Service (USPS). For current shipping methods and pricing, please refer to the Online Office.

  • We cannot guarantee specific delivery dates.
  • For APO/FPO shipments, once packages are delivered to the United States Military, they become the responsibility of the United States Military Post Office. Pure Romance has no control over shipments after they are received by the Military Post Office.
  • The delivery address and/or method cannot be altered once the order is placed.

Restricted Items

International regulations may impose restrictions on items available for shipping from BringOnTheSexy Boutique.

Issues With Shipping?

Returned Shipments

If a shipment is refused or sent back to BringOnTheSexy Boutique:

  • Carrier Neglect: We will reach out to the customer to obtain a different shipping address. If an alternate address is not provided within two business days, the order will be canceled.
  • Other Reasons: Shipments returned for any other reason will be automatically canceled.
  • A refund, excluding shipping and handling charges, will be processed back to the original form of payment. For orders with a net value of $250 or more, a restocking fee will be deducted from the refund amount based on our shipping partner's restock charge.

Damaged Packages and Items

We strive to package orders carefully to minimize product damage during shipping.

  • Once a shipment is picked up from BringOnTheSexy Boutique, it becomes the carrier's responsibility.
  • If you receive a damaged package, please contact BringOnTheSexy Boutique within three business days of receipt.
  • Both the customer and we should retain all products and packaging until a satisfactory resolution is reached. Photos of the damaged box or items may be required by the carrier.
  • We will file a claim with the carrier and work on the appropriate steps to provide credit for the damaged items.

Stolen/Missing Packages

  • Shipments become the carrier's responsibility upon pickup from the Pure Romance Corporate Office.
  • If an order is stolen or missing, you must contact BringOnTheSexy Boutique within three business days to file a claim with the carrier.
  • The claim may take up to eight business days to process and resolve.

Missing Items

  • If you receive your order and find an item is missing, please contact us within three business days of receipt.
  • Once a missing item is reported, we will collaborate with you to provide credit for the missing items.