Legal notice

BRING ON THE SEXY — CUSTOMER & ORDER NOTICE

This notice applies to purchases made through Bring On The Sexy’s TikTok Shop. All purchases remain subject to applicable law and TikTok Shop’s terms, policies, and buyer protections. If this notice conflicts with those requirements, applicable law and TikTok Shop’s mandatory policies control.

Orders and Payment
Please review product descriptions, variations, quantities, and shipping information before submitting your order. Orders are subject to payment confirmation and product availability. If an item becomes unavailable or an order cannot be fulfilled, cancellation and any applicable refund will be handled through TikTok Shop.

Shipping and Delivery
Processing and estimated delivery information are provided in the product listing or order details. Delivery dates are estimates unless expressly guaranteed. If your order is delayed, missing, or marked delivered but not received, contact us through your TikTok Shop order page so we can help resolve the issue under applicable platform policies. Carrier delays do not eliminate your rights to an eligible refund or other remedy.

Address Changes and Cancellations
Customers should provide a complete and accurate delivery address. Request any changes or cancellations promptly through TikTok Shop. Changes may not be possible after processing or shipment; cancellation eligibility is governed by TikTok Shop’s policies and applicable law.

Returns, Refunds, and Product Issues
Submit return or refund requests through your TikTok Shop order page within the applicable eligibility period. Eligibility, deadlines, return conditions, and refund processing are governed by TikTok Shop’s policies and applicable law.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact us promptly. Retain the item and packaging, and provide photographs when available to help us investigate. Nothing in this notice imposes a blanket “no refunds” rule or limits legally required remedies.

Product Use and Safety
Use products only as directed by the manufacturer. Review ingredients, warnings, care instructions, and any age restrictions before use. Discontinue use if irritation or an adverse reaction occurs, and seek medical advice when appropriate. Product descriptions do not replace professional medical advice.

Customer Information
Customer information will be used as needed to process orders, arrange delivery, provide customer support, and meet legal obligations, consistent with applicable privacy requirements. Information necessary for fulfillment may be shared with authorized fulfillment providers and shipping carriers.

Customer Support
For questions about an order, contact Bring On The Sexy through TikTok Shop’s messaging system or your order page. Keep payments and return or refund requests within TikTok Shop.

Your Rights
Nothing in this notice waives your statutory consumer rights, TikTok Shop buyer protections, or any responsibility that cannot lawfully be excluded.